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Forum: Support

Questions related to support terms and procedure for Metascan.

  1. Sticky Thread Sticky: I am a MetaDefender customer. What are my options?

    If you are an existing MetaDefender customer (Protea Tools), please contact sales@opswat.com for instructions on migrating your Metadefender license...

    Posted By admin
    • Replies: 0
    • Views: 327
    admin
    01-12-2010 04:29 PM Go to last post

  2. Sticky Thread Sticky: What should I submit to OPSWAT in order to troubleshoot my case?

    In order for Metascan Support to understand the issue please perform the following steps: Collecting debug info using Metascan Command Line...

    Posted By admin
    • Replies: 0
    • Views: 248
    admin
    01-12-2010 04:28 PM Go to last post

  3. Sticky Thread Sticky: How long is the support life cycle for a specific version/release of Metascan?

    Licensed users of Metascan are entitled to free upgrades to the next version of Metascan (during the license period). Each release of Metascan is...

    Posted By admin
    • Replies: 0
    • Views: 162
    admin
    01-12-2010 04:27 PM Go to last post
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